At Rachel Trail, we are committed to delivering your orders in a timely and reliable manner. Please read our shipping policy carefully to understand how we process and deliver your items.
1. Order Processing
All orders are processed within 1–2 business days after confirmation. You will receive a notification once your order has been dispatched along with estimated delivery details.
2. Delivery Method
We currently offer Cash on Delivery (COD) as our sole payment and delivery method. Please ensure someone is available at the delivery address to receive the package and make the full payment in cash.
3. Delivery Timeframe
Delivery times vary based on your location. Generally, you can expect to receive your order within 3 to 7 business days from the date of dispatch. In rare cases, delays may occur due to weather, holidays, or logistical issues.
4. Shipping Areas
We deliver to most regions across the country. If we are unable to deliver to your location, you will be notified promptly and your order will be canceled without any charge.
5. Shipping Fees
Shipping charges, if any, will be clearly stated at the time of checkout. In most cases, standard shipping fees apply based on the delivery region and order size.
6. Delivery Issues
If your package is delayed, damaged, or missing, please contact our support team immediately. We will work with you to resolve the issue as quickly as possible.
7. Address Accuracy
Please ensure that all shipping details provided at checkout are accurate. We are not responsible for delivery failures due to incorrect or incomplete addresses.
If you have any questions regarding this policy, please contact our customer support team a [email protected].