Welcome to Rachel Trail. By accessing or using our website, you agree to the following terms and conditions. Please read them carefully before placing an order.
1. General
By using this website, you confirm that you are accessing the site under the supervision of a parent or legal guardian. These terms may be updated from time to time, and your continued use of the site signifies your acceptance of any changes.
2. Orders and Acceptance
All orders placed through our website are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including errors in pricing or availability.
3. Payment Method
We currently accept Cash on Delivery only. Full payment is required upon delivery of the product to the address provided at the time of order.
4. Shipping and Delivery
We aim to dispatch all orders promptly. Delivery times may vary depending on location and circumstances beyond our control. Once your order has been processed, you will receive a confirmation message with estimated delivery details.
5. Returns and Exchanges
If you are not satisfied with your purchase, you may request a return or exchange within 7 days of delivery. Items must be unused, in original condition, and with all tags attached. Certain items may not be eligible for return due to hygiene or custom specifications. Please contact us before initiating a return.
6. Product Descriptions
We strive to provide accurate and detailed descriptions of all items. However, we do not guarantee that product descriptions, images, or other content on the site are error-free or complete.
7. User Conduct
You agree not to use the website for any unlawful purpose or to violate any applicable laws and regulations. Harassment, abusive language, or fraudulent activity will not be tolerated and may result in restricted access.
8. Intellectual Property
All content on this website—including text, graphics, logos, images, and design—is the property of Rachel Trail and is protected by intellectual property laws. Unauthorized use or reproduction of this content is strictly prohibited.
9. Limitation of Liability
Rachel Trail shall not be held liable for any indirect, incidental, or consequential damages arising from the use or inability to use the products or website.
If you have any questions regarding Our Terms, please contact our customer support team a [email protected].