At Rachel Trail, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website.
1. Information We Collect
When you place an order or interact with our website, we may collect the following types of information:
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Full name
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Shipping address
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Contact number
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Email address
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Order and delivery preferences
We do not collect any payment card or bank information, as we operate solely through Cash on Delivery.
2. How We Use Your Information
Your information is used strictly for:
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Processing and fulfilling your orders
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Communicating order updates and delivery information
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Providing customer support
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Improving our products and website experience
3. Data Protection
We implement appropriate technical and organizational measures to ensure your personal data is secure and protected against unauthorized access, alteration, or disclosure.
4. Communication & Marketing
From time to time, we may send you updates about new products, offers, or services. These communications are sent via SMS, email, or messaging apps, only if you have agreed to receive them.
5. Opt-Out Instructions
You may opt out of receiving promotional communications at any time by:
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Clicking the unsubscribe link in marketing emails
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Replying STOP to SMS messages
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Contacting our support team directly at [email protected].
Please note: You will still receive essential updates related to your active orders and deliveries.
6. Access and Updates
You may request to view, update, or delete your personal information by contacting us directly. We will respond to all such requests promptly.
7. Policy Updates
We may revise this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date. Continued use of our website constitutes your acceptance of any changes.
If you have any questions regarding this policy, please contact our customer support team a [email protected].